Shipping and Refund Policy
We are confident that you will be satisfied with your purchase most of the times, but since we are all humans, we understand that occasionally a mistake can be made from item selection to boxes being handled the wrong way or any other steps in between.
We value your business with us and we'd like to keep you happy.
Great care and steps are involved in packaging your selection to boxes that don't come pre-designed for your order. We use good amount of bubble wraps, cushion or support to ensure that your items are received in the order that they leave our warehouse. However, when your items are damaged en-route, we will assume responsibility and give you full store credit.
Following are conditions in which we will give store credit.
- Items were damaged en-route.
- Items look like they were originally defective.
- Order is wrong, these are not the items ordered.
For returns of other nature will be subjected up to 10% restocking fee of the product value + the cost of the shipment back to us.
*Note that you have 10 days to notify us from the shipment date.
Please Note: Carla's Sparkle is not responsible for lost goods in the mail. Ensure you provide accurate mailing information for your shipment. Please contact the post office for any lost goods 1-800-275-8777
*Note! You have 10 days from the shipment date. Not from the date of the arrival of package
To initiate the return, the customer must contact Carla's Sparkle at (947) 517-7576 or email firstname.lastname@example.org to obtain approval for a refund.
In the case of the item being unwanted or something different from what you've expected, you can send it back and there will be a 10% re-stocking fee.
In the case a customer wants an exchange we are unable to fulfill that request, and instead we will be able to issue store credit and there will be a 10% restocking fee because it is an unwanted item. Shared responsibilities and partnership is the thread that help us keep our prices low and ensures you get your high quality stock on time, every time.
**check your order over before you place them**
If there is a problem please contact customer service.
*No refund will be given until the product has been received*
No refunds for the Close Out sale or discounted items. If an item is no longer available you may chose another item or a credit will be issued for your next shopping pleasure. Please email us at email@example.com.