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FAQ

 

Do you have an actual store I can visit?

No, We are only an online jewelry and accessory store. If you would like to return or exchange an item you must send it back through the mail.

What if my order is wrong?

We are confident that you will be satisfied with your purchase most of the times, but since we are all humans, we understand that occasionally a mistake can be made from item selection to boxes being handled the wrong way or any other steps in between.

We value your business with us and we'd like to keep you happy.

Great care and steps are involved in packaging your selection to boxes that don't come pre-designed for your order. We use a good amount of bubble wraps, cushion or support to ensure that your items are received in the order that they leave our warehouse. However, when your items are damaged en-route, we will assume responsibility and give you full store credit.

 Following are conditions in which we will give store credit.

  1. Items were damaged en-route.
  2. Items look like they were originally defective.
  3. Order is wrong, these are not the items ordered.
  4. Product is no longer available 

What if the item(s) I purchased no longer available?

We do our best to be accurate about the availability of products on our site; however, sometimes an item may go out of stock and may no longer be available for sell before we are able to make an indication on the Site. If the item you purchased is no longer in stock, we will contact you to discuss possible options and make the necessary accommodations. At carlassparkle.com we work very hard to fulfill all orders, however, we do not guarantee the availability or quoted delivery or processing time of any product displayed on this site. We reserve the right to discontinue the sale of any product listed on carlassparkle.com at any time without notice. However, our company is focused on satisfying you the consumer’s needs and concerns, and we are dedicated to providing you with the outstanding service you deserve.

What if I changed my mind and I no longer want the item(s)?

There will be a restocking fee up to 10% of the product value + the cost of the shipment back to us.

*Note that you have 10 days to notify us from the shipment date.

In the case a customer wants an exchange we are unable to fulfill that request, and instead we will issue a store credit and there will be a 10% restocking fee because it is an unwanted item.

Shared responsibilities and partnership is the thread that help us keep our prices low and ensures you get your high quality stock on time.

If there is a problem please contact customer service (947) 517-7576

Should you decide to refuse the package because of the extra taxes, or any other reason, we will regrettably deny any requests for refund.

 How long does it take to receive my order?

it typically takes 2 to 3 weeks for our products to reach our customers. In some rare cases, it may take a little longer. If you are unsure, please contact us and we will assist you within 24hrs.

What Happens If My Package Is Stolen?

Once a package has a "Delivered" status we are no longer responsible for the package. You will need to file a theft claim with the shipping carrier and file a local police report to acquire a refund from credit card or banking institution.

How do I return an item?

Item may be returned via USPS mail. The item must be securely packed and sent back with purchase account information (packing slip). Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest using delivery confirmation for any return packages. You must apply postage to the returned package.

Do I have to pay shipping for my return?

Yes, customers are responsible for the cost of shipping items back to Carla's Sparkle. If your item is received defective or broken then please call customer service at (947) 517-7576 about a return or exchange.

How will my refund be issued?

Your refund will be issued in the form of payment you originally submitted for the purchase.

How long will my return take?

Refunds are processed within 2 business days of Carla's Sparkle receiving the return.

How long do I have to return an item?

If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 10 days for a refund. (Shipping and handling fees are not refunded). Items must be returned in their original condition including gift boxes (if applicable) and pouches.

Can I return my package 'Return to Sender'?

‘Return to Sender’ is NOT an authorized return method. Any shipping charges incurred will be at customer’s expense. Packages must be returned prepaid; we do not accept COD deliveries. 

 

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